Question 1

Payment Options

Accepted Answer

Orders can be placed using one of various approved payment methods, depending on geographical region. Your chosen payment method will be charged at the time the order is placed, including those products that may have longer lead times. This will ensure that your order is in production to be fulfilled and shipped as soon as completed. For bespoke pieces, a 50% deposit is required at the time of order and the remaining is due when the piece has been completed. Domestic Orders: We accept Visa, American Express, Master Card, Discover, bank wire transfers. Website purchased on allow PayPal and Sezzle Installment Payments. Our bank wire information will be included at the bottom of your invoice for your convenience. Please note that your billing address and shipping address must match for us to proceed with processing your order. International Orders: A bank wire transfer is required for international orders. Once your order is placed, you will receive an email with your invoice and appropriate wire instructions to complete your order. You will have 48 hours from the date of the order to fulfill payment. Our prices are shown in US Dollars and we will charge your account in US Dollars. Please contact your bank for the exchange rate as it may vary due to the date of initiated payment.

Question 2

Discount Codes

Accepted Answer

Discount codes are to be applied at checkout and are valid for one-time use applied to one order. Certain discount codes may only be valid for a specific noted amount of time, and will expire thereafter. We cannot retroactively apply a discount code towards a prior purchase that was placed before the discount code was issued or became valid for use. If you placed an order while in possession of a valid discount code but forgot to enter the code at time of order, please contact us at contact@cassabell.com the same day the order was placed to ask about applying the discount code to that order. If you do not contact us the same day the order was placed, we cannot guarantee we can apply the discount code. Discount codes cannot be combined, and discount codes cannot be used towards the purchase of gift cards, timepieces, or engagement rings.

Question 3

Production Lead Time For Fine Jewelry

Accepted Answer

In-stock items will ship within 1-3 business days after purchase. Made-to-order and out of stock items will ship within 4-6 weeks, unless otherwise specified. Lead times are determined by the designer.  A tracking number will be provided to you via email when the order has been shipped.

Question 4

Production Lead Time For Custom Jewelry

Accepted Answer

Bespoke and made-to-order pieces created by Cassabell can take anywhere from 4-8 weeks after finalizing the agreed upon design with a member of our team. After receiving a 50% deposit and approving all design specifications, the piece will be put into production.

Question 5

Web Order Cancellation

Accepted Answer

Cassabell will extend a grace period of up to 48 hours after a web order has been placed to cancel an order. After the 48 hours following the placement of a web order, the order will no longer be valid for cancellation and will be processed as ordered.  ALL BESPOKE OR MADE-TO-ORDER PIECES ARE FINAL SALE, NON-RETURNABLE. Our team works quickly to get your order dispatched, and so we’re unable to guarantee any cancellation requests or changes to your order. Please reach out as soon as possible after placing the order and we will do our best to support you. For bespoke and personalized pieces, once the order is placed, we are not able to cancel or update the order in any capacity.

Question 6

General Care

Accepted Answer

Creating fine, handmade jewelry to the Cassabell standard means using precious metals, the finest diamonds, and one of a kind gemstones, and our brand partners hold a similar level of standard.  As such our fine jewelry should be cared for thoughtfully, which includes:

Remove your fine jewelry pieces before showering, applying lotions, fragrances, self tanner, hair dye, or any other cosmetic products that may contain oils and/or chemicals.

Remove your fine jewelry before working with chemicals or harsh solutions such as cleaning and laundry products.

Remove your fine jewelry before engaging in strenuous activities including but not limited to exercising, lifting heavy objects or bags, supporting your body during yoga, or any other activity that includes heavy handwork.

Remove your fine jewelry before swimming, whether it be in a saltwater ocean, freshwater lake, or chlorinated pool.

Remove your fine jewelry before bed, to avoid pieces tangling together or slipping off while you sleep.  When storing your fine jewelry, separate the pieces so they do not rub against one another to prevent scratching on the metal or soft gemstones such as pearls.  Necklaces should be clasped when stored to help prevent chain tangling.

Question 7

How to clean your jewelry at home

Accepted Answer

Creating fine, handmade jewelry to the Cassabell standard means using precious metals, the finest diamonds, and one of a kind gemstones. Our brand partners and contractors hold a similar level of standard, and to ensure the longevity of your pieces we advise the following general care instructions.

Question 8

The Cassabell standard

Accepted Answer

At Cassabell, we hold ourselves to the highest standard when creating each piece of fine jewelry, from engagement rings and wedding bands to custom birthday gifts, anniversary gifts, and other one-of-a-kind pieces to mark life’s important moments.  As such, we place great importance on establishing close relationships with our clients, working in the most bespoke way to determine specific wants and needs on a project-by-project basis.  In doing so, we are able to establish concrete expectations and zero in on the exact diamonds, gemstones, and designs, that will be within a comfortable budget range and result in the perfect piece.

Question 9

Getting Started

Accepted Answer

We begin by obtaining the maximum budget for the project, as this is crucial for us to be able to discern what is realistic and achievable, and better manage expectations.  We also begin by obtaining a timeframe for creating the piece, as this will give us a good idea of how to pace the process from start to finish and make sure we stay on track.  After obtaining all other pertinent information, we will require a non-refundable deposit in order to begin devoting our full attention to the project, and physically pulling diamonds or gemstones, or otherwise working full time on your project.

Frequently Asked Questions

General questions

Jewelry Care

Cassabell - custom production for bespoke bridal and other fine jewelry pieces

Frequently Asked Questions

General questions

Jewelry Care

Cassabell - custom production for bespoke bridal and other fine jewelry pieces

Newsletter

Frequently Asked Questions

General questions

Payment Options

Discount Codes

Production Lead Time For Fine Jewelry

Production Lead Time For Custom Jewelry

Web Order Cancellation

Jewelry Care

General Care

How to clean your jewelry at home

Cassabell - custom production for bespoke bridal and other fine jewelry pieces

The Cassabell standard

Getting Started

Frequently Asked Questions

General questions

Payment Options

Discount Codes

Production Lead Time For Fine Jewelry

Production Lead Time For Custom Jewelry

Web Order Cancellation

Jewelry Care

General Care

How to clean your jewelry at home

Cassabell - custom production for bespoke bridal and other fine jewelry pieces

The Cassabell standard

Getting Started

Cassabell

Connect

Newsletter